Customer surveys are the business equivalent of the push-polls you may get subjected to in political season. They are intended to plant ideas and/or to reinforce a positive view on the topic. They are not a sincere request for information.
If Derek Falvey actually wants to know how the customer experience is, all he needs to do is log into his own team's website to buy a ticket (remembering to turn off cookies or use a VPN), drive from his Edina McMansion to the fan parking facility, put on a COVID facemask and wear a hoodie and go in through security, and then buy a meal for the family that he'll pretend is already seated in section 327.
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