lol ... well ... I ordered my extra innings package yesterday ... as far as I knew, it was a go, according to the person I talked to ... at noonish today, I try and find the channels and they aren't there, reset the cable boxes (yes, I have cable, it's part of my assessments), still no channels, call xfinity again, 'oh, you need updated cable boxes and remotes to get those channels. it's no charge to swap them out.' Either I did it myself, today, or wait for a service agent to come out next week ... so, I did it myself. And only have a little bit of a headache for the adventure