Ticket refunds

[flpmagikat]

Not sure if this should be in "General baseball" forum, but since it is somewhat Twins specific I'll post it here. The team has announced that they will be refunding single game tickets through May, for games that did not occur. They will also be crediting season ticket holders and with an additional 15% credit towards 2021 or 2022 tickets. As far as tickets purchased third party(stub hub, etc), those need to be processed through the specific company used.

 

I figured this thread could be a place for folks to get more information about the process, as well as share experience about the "success" of actually getting tickets refunded.  

 

https://www.mlb.com/twins/tickets/single-game-tickets/refund-request

https://minnesota.cbslocal.com/2020/04/29/twins-other-mlb-teams-offer-ticket-refunds-credit-for-games-not-played/

[theBOMisthebomb]

The Strib has a clear, concise synopsis https://m.startribune.com/twins-offer-refunds-for-unplayed-april-games/570049612/

 

"For now, the policy applies to April games only..."

"Here’s a quick summary of the various ticket policies, which the Twins say will be extended to May, June and beyond as necessary:

 

• Full-season tickets: Accounts will be credited automatically for canceled games, with the additional 15 percent added on for use on future games or renewals, whether in 2020 or 2021. If refunds are preferred, they can be obtained by calling 612-370-4575 or e-mailing sweetspot@twinsbaseball.com. Asking for refunds won’t affect ticket holders’ claim on specific seat locations once games resume. If ticket holders had not paid for the entire season yet, no further charges will be billed until a new schedule is announced, and the 15 percent incentive will be credited on payments already made.

 

• Partial season tickets (called Flex Plan): Vouchers already redeemed for April games will be credited, with the 15 percent incentive, toward future games, or refunds can be obtained at the season-ticket phone number or e-mail address.

 

• Twins Pass holders, who pay for entry into Target Field without reserved seats on a monthly basis, can seek a refund of their initial April payment, or apply it to the first month of games if the season resumes. Refunds are available by e-mailing twinspass@twinsbaseball.com.

 

• Single-game tickets: For tickets purchased electronically, accounts will automatically receive credit for use on future games (though without the 15 percent incentive). But if fans prefer a refund for single games, they can receive one at twinsbaseball.com/refund. Refunds will be processed as quickly as possible, the team said, and will show up on statements within 7-14 business days.

 

 

• Printed tickets that were purchased with cash or check at the Target Field box office should be mailed to Target Field in order to receive a refund.

 

The Twins cannot refund tickets purchased from secondary sources; buyers should seek refunds from those sellers."

[jctwins]

I wonder if the 15% is a standard across the league?

 

I'm wondering what the reason for the incentive is? Preemptively assuming STH renewals will be down due to economic conditions? 

 

 

[theBOMisthebomb]

I wonder if the 15% is a standard across the league?

 

I'm wondering what the reason for the incentive is? Preemptively assuming STH renewals will be down due to economic conditions?

 

Each MLB team could make its own policy. The Twins and their 15% incentive were on the more generous side from what I saw. The Twins have been holding people's money and drawing interest for months. The 15% is for future tickets in 2020 or 2021 not cash. It seems a very reasonable balance, especially considering they are still saying May and June games are postponed instead of cancelled.

[lecroy24fan]

 

I wonder if the 15% is a standard across the league?

 

I'm wondering what the reason for the incentive is? Preemptively assuming STH renewals will be down due to economic conditions? 

 

Would make more sense to give incentives to those who bought single game tickets IMO. 

 

Baltimore is giving 25% to STH. Now of course they probably only have maybe 5000 of them.

[lecroy24fan]

 

The Strib has a clear, concise synopsis https://m.startribune.com/twins-offer-refunds-for-unplayed-april-games/570049612/

"For now, the policy applies to April games only..."
"Here’s a quick summary of the various ticket policies, which the Twins say will be extended to May, June and beyond as necessary:

• Full-season tickets: Accounts will be credited automatically for canceled games, with the additional 15 percent added on for use on future games or renewals, whether in 2020 or 2021. If refunds are preferred, they can be obtained by calling 612-370-4575 or e-mailing sweetspot@twinsbaseball.com. Asking for refunds won’t affect ticket holders’ claim on specific seat locations once games resume. If ticket holders had not paid for the entire season yet, no further charges will be billed until a new schedule is announced, and the 15 percent incentive will be credited on payments already made.

• Partial season tickets (called Flex Plan): Vouchers already redeemed for April games will be credited, with the 15 percent incentive, toward future games, or refunds can be obtained at the season-ticket phone number or e-mail address.

• Twins Pass holders, who pay for entry into Target Field without reserved seats on a monthly basis, can seek a refund of their initial April payment, or apply it to the first month of games if the season resumes. Refunds are available by e-mailing twinspass@twinsbaseball.com.

• Single-game tickets: For tickets purchased electronically, accounts will automatically receive credit for use on future games (though without the 15 percent incentive). But if fans prefer a refund for single games, they can receive one at twinsbaseball.com/refund. Refunds will be processed as quickly as possible, the team said, and will show up on statements within 7-14 business days.


• Printed tickets that were purchased with cash or check at the Target Field box office should be mailed to Target Field in order to receive a refund.

The Twins cannot refund tickets purchased from secondary sources; buyers should seek refunds from those sellers."

 

Not mentioned here is that any games that are considered complimentary, or free with purchase of another game like I did for opener tickets, will receive no compensation and thoise tickets aren't worth anything.