Oh, talent is a much bigger input to success than process control. I bet I could do SPC better than perkins (or about the same), but I have no chance to pitch. Having been in communications and organizational change management and strategic management at various times, it is clear from my experience that employees benefit from having this kind of knowledge. We repeatedly find that letting employees know how their success is judged, how we measured their process performance, how the overall company's success was measured, greatly increased the quality, speed, and (decreased) the cost of outcomes produced. For a baseball player, they have often looked at RBI or BA to judge how they were doing (in the old days, and still today). Pitchers (just ask jack morris) looked at wins. Perkins, he's looking at other outcome measures. But, your overall point remains. Talent>process. But, as Tony Gwynn reminded us, process is very important also.