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Lots of website timeout errors in the past 4-6 weeks.

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#1 Doomtints

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Posted 31 March 2018 - 02:42 PM

There are periods where this site is completely inaccessible for a few minutes to an hour at a time. 

 

When this happens, traceroutes are dying at some webhosting provider called privatesystems.net, which is one hop out from TwinsDaily.com. Why not just use godaddy, where you bought your domain anyway? They are reliable and cheap. 

 

Anyway, if you moved to this provider in the past couple of weeks/months, they're crap and you should move away from them. If you've been with them forever, give them a call to ask what's going on. If you have been looking at traffic logs lately and are wondering why traffic is down, this is why.

Edited by Doomtints, 31 March 2018 - 02:42 PM.


#2 Brock Beauchamp

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Posted 01 April 2018 - 07:40 AM

Huh. Anyone else having this problem? I haven’t seen a slowdown, much less a time-out, in months on the site.

Also, we’ve been with our current web host for years now and haven’t upgraded/moved hardware in maybe 18 months or so.

And you couldn’t pay me to use GoDaddy hosting. To complain about their level of customer service gives them too much credit, as it implies they have customer service. Even their hardware price points aren’t particularly good considering their lack of service. They should spend way less on advertising and way more on techs.

#3 Carole Keller

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Posted 01 April 2018 - 10:07 AM

I messaged you about troubles I was having the other day. But it seems to have worked its way out and was only over a 24-36 hr period. I chalked it up to a new work computer (because it wasn't happening at home) and hasn't been an issue since then. But I did quit and reboot a couple of times, just in case that was it, and it didn't seem to be during that period. But, as I said, it stopped doing it and I went on my merry way.

“May we teach our children that speaking out without the fear of retribution is our culture’s new north star.” ~Laura Dern
 


#4 Brock Beauchamp

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Posted 01 April 2018 - 10:11 AM

I messaged you about troubles I was having the other day. But it seems to have worked its way out and was only over a 24-36 hr period. I chalked it up to a new work computer (because it wasn't happening at home) and hasn't been an issue since then. But I did quit and reboot a couple of times, just in case that was it, and it didn't seem to be during that period. But, as I said, it stopped doing it and I went on my merry way.

Yeah, your problem sounded either network or computer based but it’s possible the problems are linked.

Anyone else having issues?

#5 Craig Arko

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Posted 02 April 2018 - 11:16 AM

I'm getting this the past couple of days. On this site and no other.

 

Safari on Mac.

 

Screen Shot 2018-04-02 at 12.13.44 PM.png

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#6 Brock Beauchamp

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Posted 02 April 2018 - 11:57 AM

I'm getting this the past couple of days. On this site and no other.

Safari on Mac.

Screen Shot 2018-04-02 at 12.13.44 PM.png

Interesting. I’ll flip over to safari for a bit and see if I can replicate it.

#7 Craig Arko

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Posted 05 April 2018 - 08:35 AM

 

Interesting. I’ll flip over to safari for a bit and see if I can replicate it.

Still seeing this a lot. And pages (not surprisingly the ads, but these slow the whole page load) take a long time to load. I have Flash disabled, so that's probably not it.

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#8 Brock Beauchamp

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Posted 05 April 2018 - 08:37 AM

 

Still seeing this a lot. And pages (not surprisingly the ads, but these slow the whole page load) take a long time to load. I have Flash disabled, so that's probably not it.

What version of Safari and OSX/macOS are you running?


#9 Carole Keller

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Posted 05 April 2018 - 08:40 AM

Yeah, I'm getting some really slow loads and time outs again. On my work computer mostly. But then maybe I'm just at work when it's happening. Using Firefox. I sometimes try Chrome but it's no better.

“May we teach our children that speaking out without the fear of retribution is our culture’s new north star.” ~Laura Dern
 


#10 Craig Arko

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Posted 05 April 2018 - 08:49 AM

Sierra 

 

What version of Safari and OSX/macOS are you running?

Sierra 10.12.6, Safari 11.1.

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#11 Brock Beauchamp

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Posted 05 April 2018 - 08:50 AM

 

Sierra 

 

Sierra 10.12.6, Safari 11.1.

Weird. That's essentially what I'm running and I haven't seen any issues over the past couple of days.

 

I'll keep using it and see what happens.


#12 Craig Arko

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Posted 05 April 2018 - 08:53 AM

 

Weird. That's essentially what I'm running and I haven't seen any issues over the past couple of days.

 

I'll keep using it and see what happens.

I'll see if I can capture anything in the application logs/console when it happens.

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#13 Craig Arko

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Posted 05 April 2018 - 09:44 AM

Okay, I'm trying the following site-specific settings. Will see if it make any difference.

 

Screen Shot 2018-04-05 at 10.42.14 AM.png

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#14 Craig Arko

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Posted 05 April 2018 - 09:49 AM

Short answer: no difference.

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#15 bighat

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Posted 05 April 2018 - 10:09 AM

Chiming in - this has been happening to me as well. Only during game times, only during what appears to be "heavy usage time" for the forum.For example, at the start of the game yesterday, I had no issues.However, when the Twins were making a comeback effort in the 6th, I got a lot of "website time out" notifications and really slow loading. I was using Firefox.If it happens today I'll send a screenshot or anything else you might need.


#16 Brock Beauchamp

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Posted 05 April 2018 - 10:30 AM

*scratches head*

Okay, thanks for chiming in. This is so weird... the site has been not only good for me lately but it has been unusually fast.

#17 Craig Arko

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Posted 05 April 2018 - 11:21 AM

 

*scratches head*

Okay, thanks for chiming in. This is so weird... the site has been not only good for me lately but it has been unusually fast.

Off the wall question: are you on Comcast or a different provider? I'd say better provider but that's pretty much a given.

Mathematics knows no races or geographic boundaries;
for mathematics, the cultural world is one country. - David Hilbert


#18 Brock Beauchamp

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Posted 05 April 2018 - 11:22 AM

 

Off the wall question: are you on Comcast or a different provider? I'd say better provider but that's pretty much a given.

Bad ol' Comcast.


#19 diehardtwinsfan

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Posted 06 April 2018 - 06:31 AM

For the record, I've switched from IE/Firefox to Edge and noticed a huge improvement on the site in general. Both IE and FF would stop responding and/or crash at some point.

 

Only real issue with Edge is that when I use the quick reply, the space bar doesn't work and instead of putting a space between words, it scrolls me to the end of the page. I can usually go back and put a space in and everything is fine... really weird. I know Nicksaviking described similar behavior with Chrome. 


#20 Doomtints

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Posted 08 May 2018 - 02:35 PM

I haven't been able to access this site at all from my home since I originally posted this message. When I posted this, the problem was intermittent. Now it's all the time.  

 

I'm on U-Verse in the Chicago area.Traceroutes die right at the last hop, so the issue is on your end.