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Thread: Are you not seeing comments in the front page articles?

  1. #21
    Pixel Monkey MVP Brock Beauchamp's Avatar
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    Are some of you still having this problem? The software company is not being very helpful so I'm going to have to figure this out by myself, I think.

  2. #22
    Article about third base help I see one comment when it says there are seven, and starting pitching state I see 12 comments when it says there are 62.

  3. #23
    Super Moderator MVP ashburyjohn's Avatar
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    Quote Originally Posted by Brock Beauchamp View Post
    Are some of you still having this problem? The software company is not being very helpful so I'm going to have to figure this out by myself, I think.
    It varies. At the moment, I right clicked on the four topmost articles on the main page to put them in separate tabs, and I see:

    Twins still seeking third base help? - main page claims 7 comments, top of the article says 1 comment, I see 1 comment
    State of the starting corps - main page claims 63 comments, top of the article says 1 comment, at end of article is says 12 comments, I count 12
    Twins week in the winter leagues - main page claims 19 comments, top of article says 19, end of article says 19, I count 19
    Gleeman and the Geek - main page says nothing about comments, top of article says 0, end of article says nothing, I see none

    So the last two seem to work correctly, the other two don't.

  4. #24
    Pixel Monkey MVP Brock Beauchamp's Avatar
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    Excellent. Thanks for the update. Still working on this.

  5. #25
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    Add my name to the list, Windows 7.

  6. #26
    Speediest Moderator All-Star snepp's Avatar
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    I've never paid much attention to the comment through the front page, always through the forum. I checked all of the articles currently on the front page, the Mauer HOF article is the only one it was happening on. At the top of the article it told me there were 2 comments, at the bottom of the article it said/displayed 1 comment.

    This is WinXP with an up-to-date version of Firefox.




    Another observation, the State of the Starting Corps articles says there are 131 comments at the top, and 145 comments at the bottom.
    Last edited by snepp; 12-20-2012 at 07:32 PM.
    "Maybe you could go grab a bat and ballÖ and learn something. Maybe you will get it."
    - Strib commenter educating the elitists on the value of RBI's

  7. #27
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    Just noticed this again. "For Better Or Worse: Brian Dozier" shows 4 comments on the front page, when I click the article I see only 1 comment, and when I visit its comments thread on the forum I see 5 comments (which at least jibes with the front page count, since the top "comment" in the forum thread is just a link to the article). Mac OS X Chrome browser, for what it's worth.

    Also, unrelated, but the same article seems to be missing a link where Parker wrote "Click on this link to see our official thread AND take the survey" -- there is no link there, so I had to manually navigate the forum to find it.

  8. #28
    Super Moderator MVP ashburyjohn's Avatar
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    Still seeing the problem intermittently. I'll click on an article on the main page, where I know for sure I posted a reply, and when the page comes up there will be only 7 or so comments, none of them recent. I do not understand why it's been so difficult for the QA team to reproduce this. I'm using Firefox 17.0.2, but I see no change in behavior when I switch to IE.

  9. #29
    Pixel Monkey MVP Brock Beauchamp's Avatar
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    In my never-ending quest to drive myself insane trouble-shooting this problem, can someone verify if they see it today? I changed a few settings and swapped some code but since I can't get the awful, horrible, stupid problem to replicate on my end, I never know if anything I do works or not.

  10. #30
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    I still see it. Seth's Rafael Perez article shows "7 comments" on the front page, but only displays 1 comment when I click on the article. I have to manually find the forum thread to see all the comments. Refreshing the page or trying a different browser does not help. It seems like the article comment display is only built periodically, so it isn't in sync with the forum comments or the comment count?

    I also saw a similar issue when posting a comment a few days ago too -- that seemed to be related to caching. The article in question had 19 comments, then I posted on it. However, the article page continued showing only 19 comments, while on the front page and the forum, it was up to 23 comments including my own. In that case, I switched to a different browser and I could see all 23 comments on the article page. (I think I logged in on both browsers, I can't recall)

  11. #31
    Super Moderator MVP ashburyjohn's Avatar
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    Still happens for me too. The Rafael Perez article today shows only 1 comment,when I click to the article from the front page. I use Firefox 17.0.2, but it also shows up the same if I switch to Internet Explorer 8.0, 32-bit and 64-bit alike. If I click to it via the forum link on the left, all is well.

    It's intermittent, in terms of seeing it happen over past weeks or months, but it's very reproducible once I notice it happening on a given article. The fact that you can't reproduce it suggests caching is involved, but I don't see the behavior correct itself if I flush the cache so maybe it's not a factor. I don't have any other ideas.

    [Edit: just noticed I responded in this thread a few weeks ago. Give me credit for consistency, at least.]
    Last edited by ashburyjohn; 02-14-2013 at 02:33 PM.

  12. #32
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    Brock: have you literally never seen this issue? I see some form of it every time I visit the front page or articles. Even on a completely different computer with a different browser and IP address where I'm not logged in to the site and I've never visited the site before, Seth's Rafael Perez article shows one comment on the article page right now, when the count on the front page and in the forum is 9.

    And even on other pages, the comment count near the top of the article page almost never matches the comment count on the front page or at the bottom of the article (even if all of the comments are properly displayed on the article page). Seth's Buxton article today shows 4 comments at the top when there are actually 8.

    It seems to be most prevalent on current/active articles, so I'm guessing some values aren't getting updated or refreshed as often as they should.

  13. #33
    Senior Member Big-Leaguer crarko's Avatar
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    Things were OK on the older articles this morning, but the new ones posted during the day show the problem, as noted in the previous post. Safari on iPad.

  14. #34
    Super Moderator MVP ashburyjohn's Avatar
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    This morning three of the articles I tried from the main page (Sano, Pelfrey, Diamond) worked correctly with seeing the number of comments promised. But for Seth's Inf/OF article, the main page stated 15 comments, but when I clicked on the page it then said 11 comments (which was indeed the number that showed up, something that yesterday I could not even take for granted).

  15. #35
    Pixel Monkey MVP Brock Beauchamp's Avatar
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    Okay, thanks. It looks like we're going to end up transitioning to an entirely new server some time in the next few weeks. I'm hoping that cures this problem for good.

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