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Brock Beauchamp
12-13-2012, 08:41 AM
There has been an intermittent problem with comments not generating properly on the article pages. Several of you have complained about this and after speaking to the developers about it, I cannot get the issue to replicate this morning.

Are you still having these issues? If you are, let me know your operating system, your browser, and which article is not showing the entire list of comments. Thanks. Trying to get this resolved but since it's only under certain environments and circumstances, it's hard to track down.

Fire Dan Gladden
12-13-2012, 09:09 AM
I was having this issue yesterday, but it seems to be ok this morning.

Brock Beauchamp
12-14-2012, 06:50 AM
Is anyone else having this problem? Dan let me know that it has reappeared but I can't get it to replicate at all from my end. Tested multiple browsers on two machines. Damn it.

Shane Wahl
12-14-2012, 11:36 AM
Yep, just one comment on, I believe, all articles. Have to go to the forum and then it is fine, so it must be a problem in loading them from the front page. Anyway: Windows Vista. Google Chrome.

SweetOne69
12-14-2012, 11:43 AM
Yes, I noticed the problem this morning in both the "hot Stove" and "Trade Window" articles. The front page said they had 8 and 7 comments respectively but when I read the articles only 1 comment was visible. I had to go to the forum to read the remaining comments.

johnnydakota
12-14-2012, 12:32 PM
trade window article

Mauerpower
12-14-2012, 12:38 PM
When I 1st read the article about trading morneau I was able to view all the comments. Now, however, I can only view one comment even though it said there were 41. I'm using the google chrome browser, a mac osx.

lecroy24fan
12-14-2012, 12:50 PM
Windows XP, Google Chrome, happening on all articles I try to look at the comments on.

ashburyjohn
12-14-2012, 12:52 PM
I don't have much to add, except my particular configuration. From the middle of the main TD page I click on the Hot Stove article and get taken to
Twins Daily - Twins Should Strike While Stove is Hot (http://twinsdaily.com/1256-twins-should-strike-while-stove-hot.html)

Despite the main page saying I would see 34 comments (at the moment), the new page that is opened up shows in the summary at top that there is only 1 comment:

Twins Should Strike While Stove is Hot








by Nick Nelson (http://twinsdaily.com/members/nick-nelson.html)

Published on 12-13-2012 11:04 PM
1 Comment (http://twinsdaily.com/1256-twins-should-strike-while-stove-hot.html#comments) http://twinsdaily.com/images/misc/comment.png




I am running on Windows 7 SP 1 (v1.07.00.AE B08). The same result occurs whether I use Firefox 10.0.11, Internet Explorer 64-bit 8.0.7601.17514, or the non-64-bit IE of the same version number.

I have tried flushing the cache. Since I rarely use IE, I would not expect cache to be an issue anyway.

HTH, as they say.

JS
12-14-2012, 01:21 PM
I'm only seeing 1 comment on the first couple articles that say there are many. Win7, FireFox 17.0.

Edit: The Gardy article says 85 comments on the front page, but when I open it there are 73. A little different than the others only showing 1 comment.

Brock Beauchamp
12-14-2012, 01:48 PM
Thanks, everybody. I've re-opened the ticket and hopefully this time, we'll find a real solution for the problem.

ashburyjohn
12-15-2012, 02:38 PM
Nick's "Hot Stove" article seems to work correctly for me now. Did you implement a fix, or is this just another manifestation of the "now you see it, now you don't" nature of the bug?

h2oface
12-15-2012, 03:50 PM
all articles...... window xp, firefox and chrome. only one comment shows up on all articles accessed from the intros on the front page, from all the links. the links from the side bar all work and comments show up. comments show up if accessed from the forum page. only front page article links have a problem. it has worked a few times in the last week.... but then goes back to failing. a couple days, a couple of the articles worked, but other didn't. weird. sorry i can't be more specific, but i don't take notes on these things. good luck.

spycake
12-17-2012, 11:05 AM
I too am seeing this problem. Mac OS X Chrome, also have seen it in Windows 7 Firefox.

Today the "Health Permitting, Pelfrey Could Deliver" article shows 22 comments on the front page, but when I click the article, it says 2 comments, but it actually displays 4 comments.

Last week it was displaying only one comment on the article page, but the front page was advertising ~100+ comments (and all the comments would show up if I visited the forum).

greengoblinrulz
12-17-2012, 11:09 AM
Wasnt as of last nite....

spycake
12-17-2012, 11:52 AM
Here's what I am seeing right now:

Front page (says 23 comments):
2915

Top of article page (says 2 comments):
2916

Bottom of article page (says and displays 4 comments):
2917

Forum shows all 23 comments correctly.

I remember coming to the site in the wake of the Revere trade I think, and seeing 100+ comments on the front page articles, clicking them, and then only seeing one lonely comment underneath the article. I gave up on pursuing any discussion at that point. It's probably something worth fixing!

righty8383
12-17-2012, 12:27 PM
I'm getting the exact same thing as spycake. I have using IE on windows 7

ericchri
12-17-2012, 01:38 PM
If it really adds any info to the situation, I only see a limited amount of comments from the main articles, whereas the links from the sidebar or directly from the forum show all of them. I also notice the few comments seen from the main articles don't have some of the extra info about the user who posted (like rank, number of posts, etc...)

Windows 8 using Opera 12, at least most of the time.

Brock Beauchamp
12-17-2012, 02:06 PM
We're definitely working on fixing it, folks... It's just taking longer than expected.

GCTF
12-17-2012, 04:12 PM
Burn the front page! Join the forumists!

Brock Beauchamp
12-18-2012, 07:43 AM
Are some of you still having this problem? The software company is not being very helpful so I'm going to have to figure this out by myself, I think.

lecroy24fan
12-19-2012, 01:49 PM
Article about third base help I see one comment when it says there are seven, and starting pitching state I see 12 comments when it says there are 62.

ashburyjohn
12-19-2012, 02:30 PM
Are some of you still having this problem? The software company is not being very helpful so I'm going to have to figure this out by myself, I think.

It varies. At the moment, I right clicked on the four topmost articles on the main page to put them in separate tabs, and I see:

Twins still seeking third base help? - main page claims 7 comments, top of the article says 1 comment, I see 1 comment
State of the starting corps - main page claims 63 comments, top of the article says 1 comment, at end of article is says 12 comments, I count 12
Twins week in the winter leagues - main page claims 19 comments, top of article says 19, end of article says 19, I count 19
Gleeman and the Geek - main page says nothing about comments, top of article says 0, end of article says nothing, I see none

So the last two seem to work correctly, the other two don't.

Brock Beauchamp
12-19-2012, 02:58 PM
Excellent. Thanks for the update. Still working on this.

Kwak
12-19-2012, 03:23 PM
Add my name to the list, Windows 7.

snepp
12-20-2012, 07:29 PM
I've never paid much attention to the comment through the front page, always through the forum. I checked all of the articles currently on the front page, the Mauer HOF article (http://twinsdaily.com/1265-joe-mauer-lock-hof.html) is the only one it was happening on. At the top of the article it told me there were 2 comments, at the bottom of the article it said/displayed 1 comment.

This is WinXP with an up-to-date version of Firefox.




Another observation, the State of the Starting Corps (http://twinsdaily.com/1263-state-starting-corps.html) articles says there are 131 comments at the top, and 145 comments at the bottom.

spycake
01-16-2013, 08:47 AM
Just noticed this again. "For Better Or Worse: Brian Dozier" shows 4 comments on the front page, when I click the article I see only 1 comment, and when I visit its comments thread on the forum I see 5 comments (which at least jibes with the front page count, since the top "comment" in the forum thread is just a link to the article). Mac OS X Chrome browser, for what it's worth.

Also, unrelated, but the same article seems to be missing a link where Parker wrote "Click on this link to see our official thread AND take the survey" -- there is no link there, so I had to manually navigate the forum to find it.

ashburyjohn
01-31-2013, 12:22 PM
Still seeing the problem intermittently. I'll click on an article on the main page, where I know for sure I posted a reply, and when the page comes up there will be only 7 or so comments, none of them recent. I do not understand why it's been so difficult for the QA team to reproduce this. I'm using Firefox 17.0.2, but I see no change in behavior when I switch to IE.

Brock Beauchamp
02-14-2013, 08:48 AM
In my never-ending quest to drive myself insane trouble-shooting this problem, can someone verify if they see it today? I changed a few settings and swapped some code but since I can't get the awful, horrible, stupid problem to replicate on my end, I never know if anything I do works or not.

spycake
02-14-2013, 01:48 PM
I still see it. Seth's Rafael Perez article shows "7 comments" on the front page, but only displays 1 comment when I click on the article. I have to manually find the forum thread to see all the comments. Refreshing the page or trying a different browser does not help. It seems like the article comment display is only built periodically, so it isn't in sync with the forum comments or the comment count?

I also saw a similar issue when posting a comment a few days ago too -- that seemed to be related to caching. The article in question had 19 comments, then I posted on it. However, the article page continued showing only 19 comments, while on the front page and the forum, it was up to 23 comments including my own. In that case, I switched to a different browser and I could see all 23 comments on the article page. (I think I logged in on both browsers, I can't recall)

ashburyjohn
02-14-2013, 02:11 PM
Still happens for me too. The Rafael Perez article today shows only 1 comment,when I click to the article from the front page. I use Firefox 17.0.2, but it also shows up the same if I switch to Internet Explorer 8.0, 32-bit and 64-bit alike. If I click to it via the forum link on the left, all is well.

It's intermittent, in terms of seeing it happen over past weeks or months, but it's very reproducible once I notice it happening on a given article. The fact that you can't reproduce it suggests caching is involved, but I don't see the behavior correct itself if I flush the cache so maybe it's not a factor. I don't have any other ideas.

[Edit: just noticed I responded in this thread a few weeks ago. Give me credit for consistency, at least.]

spycake
02-14-2013, 02:14 PM
Brock: have you literally never seen this issue? I see some form of it every time I visit the front page or articles. Even on a completely different computer with a different browser and IP address where I'm not logged in to the site and I've never visited the site before, Seth's Rafael Perez article shows one comment on the article page right now, when the count on the front page and in the forum is 9.

And even on other pages, the comment count near the top of the article page almost never matches the comment count on the front page or at the bottom of the article (even if all of the comments are properly displayed on the article page). Seth's Buxton article today shows 4 comments at the top when there are actually 8.

It seems to be most prevalent on current/active articles, so I'm guessing some values aren't getting updated or refreshed as often as they should.

crarko
02-14-2013, 02:45 PM
Things were OK on the older articles this morning, but the new ones posted during the day show the problem, as noted in the previous post. Safari on iPad.

ashburyjohn
02-15-2013, 01:03 PM
This morning three of the articles I tried from the main page (Sano, Pelfrey, Diamond) worked correctly with seeing the number of comments promised. But for Seth's Inf/OF article, the main page stated 15 comments, but when I clicked on the page it then said 11 comments (which was indeed the number that showed up, something that yesterday I could not even take for granted).

Brock Beauchamp
02-16-2013, 09:56 AM
Okay, thanks. It looks like we're going to end up transitioning to an entirely new server some time in the next few weeks. I'm hoping that cures this problem for good.